We survey before we quote
Every job above a man-and-van booking gets looked at, in person or over video. A quote given without seeing the access is a guess, and guesses get corrected on the day at your expense.
About us
We are called House Removals because that is the bulk of what we do. It is not a place, it is not a family name, and there is no clever story behind it.
House removals first — whole households, packed room by room and put back the same way. Alongside that: flats and apartments, man and van for smaller loads, offices and commercial premises, long-distance and nationwide moves, packing, student moves, and storage as part of a move.
Beyond the UK we run four European routes — France, Spain, Italy and Portugal — by road, end to end, with the customs paperwork prepared from this side.
Nowhere in particular, and we would rather say so plainly than invent a high street. We are not a local firm with a single base town; we work across England, Scotland and Wales, and the survey happens at your address rather than ours.
That has a genuine downside worth naming: a local firm three streets away knows your road better than we do on day one. What we offer instead is the same crew at both ends of a long move, and no handover to a firm you have never spoken to. On a move across town, use whoever you like. On a move across the country, the handover is the thing that costs you.
Every job above a man-and-van booking gets looked at, in person or over video. A quote given without seeing the access is a guess, and guesses get corrected on the day at your expense.
We do not sell work on to whoever is free, and we do not hand a long-distance move to a second firm halfway. If a job needs extra hands, we tell you at quote stage.
What is in the written quote is what you pay unless you change the job. Nothing gets added on the morning for something that was visible when we walked round.
Waste clearance needs a licence we do not hold. A grand piano needs a specialist. A server rack needs your IT people. We would rather refer it than bodge it.
It is the difference between a removals firm and a van. A survey takes about an hour and produces the document the crew works from: where the vehicle goes, which route the furniture takes out of the building, what comes apart, what needs crating, who has to be told we are coming.
Without it you get a figure based on a bedroom count, which is close to useless. Two identical-sounding houses can be entirely different jobs depending on the loft, the staircase and the parking. The firms that quote without looking are not being efficient — they are deferring the conversation to the morning of the move, when you have the least leverage and the fewest options.
For smaller jobs a video walkthrough does the job perfectly well. You carry your phone round, open the cupboards, show us the stairs and point the camera down the street. For a full house, or anywhere the access looks awkward, we would rather come and stand in it.
Goods-in-transit and public liability cover are both in place, and the limits are printed on your quote rather than buried in a policy you never see. There is a standard per-item limit; if you own something worth more than it, tell us at survey and we will arrange the cover that piece needs before the day rather than discovering the gap afterwards.
Cover for goods in storage works differently and is based on the value you declare. That is set out in the storage agreement, which you get before anything is collected.
No trade-association logos, because we will not display a membership we do not hold. No press quotes from publications that never wrote about us. No star ratings, no "trusted by thousands", no photographs of smiling people who do not work here. A great many removals websites carry all of that, and none of it means anything.
No prices either. Not out of cageyness — the written quote is fully itemised — but because a headline figure for "a three-bed move" is meaningless when the three-bed in question is on the third floor with no lift and a street you cannot park in. We would rather look at the job and tell you the truth.
If you know what you need, the services pages set out each one. If you want to know whether we come to you, the coverage page is honest about the regions. If you are leaving the country, start with the European moves page. And if you just have a question, the FAQ covers most of them.
Not every call has to end in a booking. If you want to know whether something is feasible before committing to anything, ask.